FAQs

We currently accept all major credit or debit cards with a MasterCard, Visa, American Express, etc.

Please allow 3-7 business days for order processing and fulfillment. This does not include shipping time. Shipping takes an additional 3-5 business days for delivery.

If your package is returned to our warehouse please email us at info@ivibekicks.com with confirmation of your shipping address and order number so we may investigate. If the reason for return by carrier is “insufficient address” we will be able to reship but the customer is responsible for any additional shipping charges. Please be aware, due to the high rate of package theft, some packages may require a signature and you may be required to be home to accept the package. If your package is returned due to “no signature” we will be able to reship but the customer is responsible for any additional shipping charges. If it is deemed cattier error we will be able to reship without additional charges to the customer.

There is a size guide link available for each product.

T-shirt, Sweatshirt, and Hoodie Care Instructions

 

-Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.

-Use non-chlorine bleach, only when necessary.

-No fabric softeners.
-Tumble dry low, or hang-dry for longest life (recommended).

-Cool iron inside-out if necessary. Do not iron decoration.

-Do not dry clean.

-Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer setting can shrink the garment, as well as damage the print.

 

Legging Care Instructions

 

-Our leggings can be washed at any temperature setting without affecting quality.

-Wash with like colors, as the polyester fabric may make colors run.

-Too high temperatures during washing and drying may shrink the fabric.

Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@ivibekicks.com within the first 14 days of receiving your items. It is important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.

Please submit 2-3 good photos of the problem (at least one full shot of the garment, and/or 2 different angles of the issue) and the nature of the problem to: info@ivibekicks.com within the first 14 days of receiving your items. It’s important to send your photos with your initial inquiry first to ensure we solve your problem as quickly as possible.

Currently, we are unable to process returns for non damaged items. Please review product description and size chart to ensure you purchase your desired fit. If you have any questions about a size before placing your order, please contact us at info@ivibekicks.com

We are currently unable to provide exchanges at the moment.

Contact us at: Info@ivibekicks.com and we’d be happy to address your concern.